Privacy Policy

Effective Date: (04/08/2025)

Mount Grace Charcuterie (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website [www.mountgracecharcuterie.co.uk], purchase our products, or interact with us.

1. Who We Are

Mount Grace Charcuterie is a UK-based food producer specialising in artisan charcuterie made from native-breed pork. We are the data controller of your personal information.

2. What Information We Collect

We may collect and process the following types of personal data:

Identity Data: Your name, title, and contact details.

Contact Data: Billing and delivery address, email address, and phone number.

Transaction Data: Details of your purchases and payments.

Technical Data: IP address, browser type and version, time zone setting, and cookie data.

Usage Data: Information about how you use our website.

Marketing Data: Your preferences for receiving marketing from us.

3. How We Collect Your Data

We collect data through:

Direct interactions (e.g. placing an order, submitting an enquiry)

Automated technologies (e.g. cookies, analytics tools)

Third-party services (e.g. payment processors, delivery couriers)

4. How We Use Your Data

We use your data to:

Fulfil orders and deliver products

Process payments and refunds

Communicate with you about your orders

Respond to enquiries and provide customer support

Improve our website and product offering

Send marketing communications (only with your consent)

5. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual obligation: to fulfil your purchase or service request

Consent: when you sign up for marketing communications

Legitimate interests: to improve our services and prevent fraud

Legal obligation: where required by law (e.g. tax records)

6. Data Sharing

We may share your personal data with trusted third parties, such as:

Payment processors (e.g. Shopify Payments, Stripe, PayPal)

Delivery couriers (e.g. Royal Mail, DPD)

IT and website support providers

Legal or regulatory authorities (if required)

We will never sell your data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary:

Transactional and account data: up to 6 years for tax and accounting purposes

Marketing data: until you opt out or withdraw consent

Contact forms: up to 12 months from last contact

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data (where applicable)

Object to or restrict certain types of processing

Withdraw consent at any time for marketing communications

Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

We use cookies and similar technologies to improve your experience and understand website traffic. You can control cookie preferences in your browser settings. For more details, see our Cookie Policy.

10. Data Security

We use industry-standard security measures to protect your data. All transactions are encrypted using SSL technology, and we ensure any third parties we work with uphold appropriate safeguards.

11. Contact Us

If you have questions about this policy or wish to exercise your rights, contact:

Mount Grace Charcuterie
Email: james@mountgracecharcuterie.co.uk
Address: Mount Grace Charcuterie

The Old Cow Byre Mount Grace, Northallerton DL6 3JG
Phone: 01609 882613/07710 911392